FAQs

1. What is FEIJINCAI?

FEIJINCAI is an online store operated by FEIJINCAI LTD, a UK-registered company specializing in women’s boots.

2. Where do you ship to?

We offer international shipping to selected countries and regions. Available destinations will be shown at checkout.

3. When will my order be shipped?

Orders are usually processed and shipped within 1–3 business days after successful payment (excluding weekends and public holidays).

4. How long does delivery take?

Delivery times vary depending on the destination and shipping method. Estimated delivery time is 7–15 business days. This is an estimate and not guaranteed.

5. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with tracking information (if available).

6. What payment methods do you accept?

We accept payments via secure third-party payment providers such as Stripe, including major credit and debit cards. Available options will be displayed at checkout.

7. Is my payment information secure?

Yes. All payments are processed through encrypted third-party payment platforms. We do not store full card details.

8. What is your return and exchange policy?

You may request a return or exchange within 14 days of receiving your order, provided the item is unworn, unused, and in original condition.
Please refer to our Returns & Exchanges Policy for full details.

9. Who pays for return shipping?

Unless the item is defective or incorrect, return shipping costs are the responsibility of the customer.

10. When will I receive my refund?

Approved refunds are typically processed within 7 business days after we receive and inspect the returned item.

11. Will I be charged customs duties or import taxes?

International orders may be subject to customs duties or import taxes, which are the responsibility of the recipient.

12. How can I contact customer support?

If you need assistance, please contact us at:
📧 Email: payment@feijincai.shop
📞 Phone: +44 7521856753